We want you to be completely satisfied with your purchase. If, for any reason, you are not entirely happy with your order, we offer a refund and return policy outlined below:

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1. Return Eligibility

We accept returns for sealed and unused vials or packet only. To be eligible for a return, the vials must have been purchased within 30 days of the order date. Please ensure that the vials are in their original packaging and remain unused. We cannot accept returns for opened or used vials.

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2. Refund Process

Once we receive the returned items and confirm their eligibility for a refund, we will process the refund to the purchasing amount. However, please note that a transaction fee of 10 Euros and the original shipping fee will be deducted from the refund amount. The remaining balance will be refunded to your original payment method.

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3. Obtain Return Authorization Number (RA#)

Before returning any products for a refund, it is mandatory to contact us and obtain a Return Authorization Number (RA#). This number helps us to track and process your return efficiently. To obtain the RA#, please contact our customer support team via thefurpurr@gmail.com. Include your order details and reason for return in your communication. Once you have received the RA#, please clearly write it on the return package.

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4. Return Shipping Responsibility

You are responsible for covering the shipping costs associated with returning the item. Please ensure that the package is securely sealed and properly labeled with the RA#. We recommend using a trackable shipping method to ensure the safe and timely delivery of the returned items. Please note that shipping costs are non-refundable.

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5. Refund Processing Time

Once we receive the returned items and validate their eligibility for a refund, we will process the refund within 2 business days. The refunded amount will be credited back to your original payment method. Please note that the time it takes for the refunded amount to appear in your account may vary depending on your financial institution.

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We strive to make your shopping experience satisfactory and hassle-free. If you have any questions or concerns regarding our refund and return policy, please reach out to our customer support team. 

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Note: This refund and return policy is subject to change without prior notice. Please refer to the most recent version on our website or contact us directly for any updates.